There are several words that we use when selling. They can be different in other countries and cultures, but many of them are the same.
In this article, I discuss them and try to find some replacements.
Friendship has some formalities that we have to attend to while we maintain our relationship with the customers. For example, do not ever say “hold on” to the customer. It’s informal. You can say, “could you wait for a second?”
Some sellers say, “our guys will call you back.” It seems there is a bar full of guys who are friends together and yeah, one of them may call you later.
You have to say: one of my colleagues from the office will call you in a few minutes.
Imagine a customer asks a question from the seller. The seller stares at him and answers: “I don’t know.” it’s not polite. The seller can say: wait for a moment. I will ask about it and give you an answer in a few seconds.
When you don’t understand something, don’t say “what?”. Try to use a better phrase. For example, say, “pardon me?” or “I didn’t understand it, would you repeat it?”
Some sellers want to show they pay attention, but they say “so?”. After the next sentence, they say it again “so?”. They can say, “yes, I understand.”
“Your name? your number?”
It’s impolite and informal. You can say, “would you tell me your name and phone number, please?”
They are simple phrases we can use when selling, but they help us to stay polite and maintain our relationship with the customer.
Whenever you were in a situation where you couldn’t choose to talk formally or informally, try to speak formally. Formal phrases to use when selling are always preferable.